Speak in calm neutral tone

Why should I do it:

It is a quick method to de-escalate a student
It keeps you in a calm state of mind
A student will take your lead in the way you speak

When should I do it:

When you are processing a problem with a student
When student is reluctant to follow your directives
When student is trying to verbally engage you in an argument
 

How do I do it:

This technique takes a lot of patience, support, self-control and self-talk
Be aware of your own physiological cues to getting angry, annoyed, offended, disrespected and frustrated
When you have those feelings/thoughts, say to yourself talk yourself out of losing your temper
Use “I” statements, ie: “I would like for you to make a choice between doing your work at your desk or at another desk” Rather than “you need to make a choice now about where you are going to do your work”
If possible, remove yourself from a tense situation before talking to the student to calm down
Always provide consequences to students in the most non-emotional state possible.